Terms & Conditions

Payment & Pricing

All prices are in South African Rands (ZAR).

For customers outside of South Africa, this site uses Google's Currency API for currency conversions. As a result, these converted prices are only estimations. The price in you country's currency will only be determined on the payment page.

Shipping & Returns

Shipping

Free in South Africa. Normal shipping times between 24-72 hours within South Africa.

Customer covers shipping cost outside of South Africa.

International Shipping
The recipient is the importer on record and must comply with all laws and regulations of the destination country. Orders shipped outside of the South Africa may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Returns

If you are not completely satisfied with your purchase, we will accept return of the goods within 7 days from the date of your receipt. We will then refund you the purchase price paid, less shipping costs and any taxes, provided the returned merchandise is in it's original condition and the packing slip is included with the return.

If the original packing slip is no longer available, please download and include our Order Confirmation E-mail

Privacy Notice

Information Collection and Use
Information collected on this Gemboreeshop.com  will not be sold, shared or rented to others, save the sale of the entire Company.

Order
We request information from customers on our order form. Here customers must provide contact information ( name and shipping address) and financial information ( credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with a customer.

Cookies
A cookie is a piece of data stored on the customer’s hard drive containing information about the user. For instance, by setting a cookie on our site, users will not have to provide address details each time they order and the shopping basket can remember products purchased at an earlier time. Cookies are stored on the customer’s computer only. We have no access to their content.

Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Links
This website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security
The security of your information is very important to us. We use the Thawte128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Gemboree. Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

  •  The "http" in the web address will be replaced by "https"
  •  Depending on the browser, you may see a padlock (Microsoft Internet Explorer, AOL, Firefox) in the lower section for the browser window, also indicating that you are in a secure mode.

Only browsers that use the Thawte128-bit Secure Socket Layer technology are able to order through the Gemboree site. If your browser does not support SSL, or you get an error message, you can get an upgrade at Microsoft's or Firefox's home page for further information. If you have any questions about the security of our website, please send us an email.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our main page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.